Majordom — AI Hotel Concierge
A multi-tenant SaaS platform delivering WhatsApp-based AI concierge services for hotels. Four microservices, RAG-powered intelligence, real-time dashboards, and 86 API endpoints — built from zero to production in 8 months.
Visit majordom.tech ↗Hotels needed 24/7 multilingual support without the headcount.
The Problem
Hotels face constant staff overhead from repetitive guest questions, language barriers with international visitors, revenue leakage from guests unaware of available services, and inconsistent guest satisfaction across shifts and seasons.
Our Solution
An AI concierge that lives where guests already are — WhatsApp. No app downloads, no accounts. Guests text naturally and get instant, contextual answers about the hotel, local attractions, weather, restaurants, and more — all powered by RAG over hotel-specific documents.
Intelligence meets hospitality.
Two-Stage AI Security
Guardian filter classifies every message before it reaches the main agent, preventing prompt injection and off-topic abuse.
RAG Document Search
Per-tenant vector stores built from uploaded PDFs, DOCX, and Markdown. Guests get answers grounded in actual hotel information.
Dynamic Tool Loading
8 agent tools — weather, ski conditions, local businesses, tickets, room info — loaded dynamically per tenant configuration.
Real-Time Dashboard
Staff monitor all conversations live with sentiment analysis, word cloud analytics, and one-click human escalation.
Multi-Tenant Isolation
Complete data isolation between hotels. Each tenant gets its own vector store, knowledge base, tool configuration, and branding.
Ticket & Escalation
AI creates tickets for complex requests and escalates to human staff with full conversation context preserved.
Four services, one platform.
Built with precision.
AI / NLP
Backend API
Dashboard
Landing
Messaging
Infrastructure
See it in action.
